At Red Brew (Elite Brew & Pour Essentials LLP), we strive to deliver premium Assam tea with the highest care. Since tea is a perishable food item, returns and refunds are subject to special conditions.
✅ Return & Refund Eligibility
You are eligible for returns or refunds in the following cases:
Damaged/Defective Product: If tea packaging is torn, leaked, or contaminated upon delivery.
Incorrect Item Delivered: You received a product other than what you ordered.
Expired Product: The product is past its printed expiry date.
Unopened & Resalable Condition: If still sealed in original packaging, within 7 days of delivery.
❌ Non-Returnable Situations
Unfortunately, we cannot accept returns for:
Opened, used, or partially consumed tea
Change of preference or taste
Products sold under special offers or promotional discounts
Customized or personalized products
🗓 Instructions to Request a Return/Refund
Contact us via support@redbrew.in or WhatsApp at [Your Business Number] within 7 days of delivery.
Provide the following information:
Order ID and proof of purchase
Clear photos of the product issue (damage, incorrect item, expiry)
Our team will respond within 2 business days to confirm your request.
If approved, you’ll receive instructions for return shipment.
Return shipping is free if the error is on our part; otherwise, return shipping costs apply.
🔄 Exchange Process
Exchanges are available only for same-product replacements, subject to stock availability.
Make the request within 7 days of delivery.
If approved, your original item will be picked up and the replacement sent simultaneously.
Price differences will be settled accordingly.
💵 Refund Process
Approved refunds will be issued to the original payment method within 5–7 business days of receiving the returned product (if return was required).
If payment was via Cash on Delivery (COD), refunds will be sent to your bank account or UPI after we receive your details.
⚠️ Quality Check on Returns
All returned items undergo a quality check. Returns that are damaged, tampered with, or incomplete may be rejected or returned to you with no refund.
📍 Shipping & Notification
For free shipping eligible orders (above ₹399), return shipping is credited to you if the return is due to our error.
We will notify you via email or WhatsApp at every step—request received, pickup scheduled, refund/exchange processed, and completed.
📞 Need Help or Have a Question?
At Red Brew, we’re here to support you every step of the way. If you have any questions about your order, delivery, return, refund, or exchange, feel free to get in touch:
📧 Email: care@redbrew.in
💬 WhatsApp: 9815065061
🏢 Company: Elite Brew & Pour Essentials LLP
Please Note:
All customer claims and requests for return, refund, or exchange are subject to Red Brew’s verification and satisfaction. We reserve the right, at our sole discretion, to amend, update, or modify this policy at any time, without prior notice. It is your responsibility to review this policy periodically for any updates or changes.